CUSTOMER CARE

FAQ

Clear answers to common questions about Vertica, the at-home device for men seeking a practical solution for erectile dysfunction and long-term erectile function.

Vertica is an at-home medical device designed to help men with erectile dysfunction. It uses low-energy radiofrequency (RF) energy delivered through the skin to gently warm deep tissue in the penis and surrounding area during short treatment sessions.

Vertica is intended for adult men experiencing mild to moderate erectile dysfunction. It may not be suitable for everyone, and users should read the Instructions for Use before use.

Vertica is designed for men with mild to moderate erectile dysfunction who are looking for a non-drug, non-invasive option they can use at home, discreetly.

The latest treatments for erectile dysfunction focus on restoring natural erectile function rather than providing temporary relief. One of the most recent developments is energy based therapy that improves blood flow, tissue quality and nerve function. Vertica is an example of this approach.

It is a non invasive, drug free, home use radiofrequency treatment designed to deliver gradual, long term improvement rather than an on demand effect.

ED pills provide temporary support for erections and must be taken before sex. Vertica is used independently of sexual activity and does not involve medication.

Vertica uses radiofrequency (RF) energy, a well-established technology used in medical and wellness treatments. This scientifically-proven approach is now applied to supporting erectile health.

The handheld devicde is designed for personal home use and includes built-in temperature monitoring and automatic safety controls. Users must follow the instructions and contraindications provided.

RF energy provides a gentle, non-invasive treatment method that works by stimulating blood flow and supporting tissue repair. During clinical studies, men found the Vertica treatment comfortable, with no side effects reported. .

Vertica has been tested at the Rambam Medical Center, and more than 85% of users have reported positive results. Trial are on-going in the United States.

It meets international safety standards, giving you a dependable and quality solution you can trust.

Vertica offers a straightforward, cost-effective solution for those who prefer simplicity without app integration.

VerticaPlus delivers enhanced features through our smartphone app, providing real-time feedback, guided tutorials and personalised settings.

Both Vertica and VerticaPlus come with our core RF Technology, ensuring effective treatments and reliability.

Shockwave therapy is typically clinic-based and delivered in scheduled sessions. Vertica and VerticaPlus are designed for home use and is operated by the user according to a set routine.

Vertica provides a non-invasive, drug-free approach that focuses on long-term enhancement of erectile function rather than just short-term symptom relief.

Traditional treatments, such as medications, often need to be timed with sexual activity and primarily address immediate symptoms.

In contrast, Vertica promotes gradual improvement of the underlying physiological mechanisms for erectile health, making it a natural and proactive choice for sustained sexual wellness.

Radiofrequency (RF) technology is using controlled electromagnetic energy to gently warm tissue beneath the skin. This warming effect is widely used in medical and wellness enviroments to support blood flow and tissue health.

Vertica applies low-energy RF to the penis and surrounding area during short, guided sessions at home. The technology is designed to work within a controlled temperature range and is delivered through the skin using a gel.

RF technology has been widely used for many years in areas such as tissue recovery in sports and cosmetic treatments, where non-invasive heating is used to support natural physiological processes.

Because Vertica works by stimulating your body’s natural physiological responses, results depend on individual health factors, condition severity, and consistent usage. Whilst many men notice improvements within the first few weeks, it can take the full treatment course to experience the complete therapeutic benefit.

If your progress isn’t where you expected it to be, please get in touch with our UK customer care team. Our specialists are trained to review your usage, optimise your technique, and make personalised adjustments. Often, a brief consultation is all it takes to get your treatment on track.

Vertica is backed by rigorous technology, but we understand that no medical treatment works for 100% of individuals. To ensure you feel entirely protected, we offer a 60-day satisfaction guarantee. If the device isn’t right for you, you can return it within the first 60 days for a refund of your purchase price, minus a £350 fee.

We are here to support you every step of the way. If you have questions or want to talk through your progress, please get in touch.

Still Have Questions About Vertica?

If you would like more information or cannot find your answer above, you can explore our knowledge base for detailed guidance on Vertica, usage and suitability.

You can also book a free, confidential consultation with the Vertica team to discuss whether Vertica may be right for you. Our UK support team is available by phone, video call or email to provide practical, discreet support at every step of your Vertica journey.